Growing pot in the comforts of your own home has been an acceptable way of living especially to states where it has authorized the use of both medical and recreational marijuana. When growers want to purchase seeds, they will often look for the safe marijuana seed banks; those who are given licenses by the government to sell cannabis products.
Those who are working in seed banks mentioned that buying seeds is not just as simple as buying candy from the store. Cannabis buyers have associated their life with the cannabis itself that they often think if the strain will match a specific life occasion. Does smoking this particular strain will give more satisfaction when playing a video game, will it make me socialize more at a dinner party or is this the best type of smoke during relaxing moments.
Cannabis seed banks don’t just focus on the profit that they will make when selling cannabis products. They know that a good connection between the company and the growers will always result in a harmonious relationship. That is why you will most likely encounter seed banks who give the best kind of customer service out there.
Good Customer Service Practices of Cannabis Seed Banks
Here are some of the best practices that cannabis seed banks perform to ensure that they give the highest quality of customer service they can give to customers.
- Using small gestures to thank the customers
Cannabis seed banks will always look for ways so that the customer will remember them for the next purchase. Most seed banks will employ the use of loyalty programs that will allow them to track down if the customer is a frequent one. These programs are made to give a specific reward if customers reach the minimum number of purchases.
Sometimes, seedbanks will send freebies or giveaways during their anniversaries or if the customer is celebrating a milestone. Doing these small gestures is one way of making sure the customer feels valued and makes them a happy camper. And this has been proven to keep and produce more loyal customers.
- Giving Out Information in Advance
Just like any other business there is, cannabis seed banks experience a few humps on the road. There might be times that a certain delivery did not make it on time, a stock on a certain strain won’t be happening in a couple of weeks. What seed banks do is to post an announcement on their online platforms so that they can inform their customers in advance.
Sure, it may be annoying for some customers, but giving a piece of advance information sets proper expectations. It gives their customers the feeling that they are the number 1 priority of the company. The announcement also contains what the seed bank is doing about it and when will the customer get the normal service again.
- Offer 24/7 Assistance to Marijuana Growers
There are cannabis seed banks who have 24/7 operations when it comes to their customer service lines. They have phone lines ready to take in calls any time of the day, an email support system that gives immediate response and sometimes when you open a website, a chat box will pop out asking if they can help you with anything.
These are good indications of great customer service since they know that customers can come from different parts of the world thus different time zones. By having people answering their inquiries real time, they know that customers feel that they have someone they can turn to during times of need.
- Provide Event Experience for their customers
Some seed banks will conduct events such as seminars, fairs, and special conferences so that customers will have a unique experience with the company. These will usually include discussions about new strains, company developments and how these can affect the growers. Some doesn’t require a fee but others might charge a minimal fee.
This is a good way for the cannabis community to get together and learn from each other. This also encourages customers to suggest possible developments or room for improvements that the seed bank can do. It promotes transparency and the relationship between the seed bank and the grower is stronger than ever.
- Involvement in Social Issues
Cannabis seed banks that have established their business and their influence in the community are very much aware that they can affect any social issue they are presented with. Most of the seed banks will support medical studies that prove that using cannabis can help patients. Either they give funds or they allow organizations to use their laboratories to do further research on certain strains and their effects on the patient with the illness.
They also support organizations of patients with different illnesses. They take care of their hospitalization bills or in any laboratory activities they undergo. Seed banks know the importance of doing their corporate social responsibility that is very much aligned with the products they are selling.
Knowing that the seed banks have a strong involvement in the community makes the customers feel that they are helping the community with their purchase. It’s an indirect form of help but it has a major impact on the lives that really need it.
- Safe marijuana seed banks offer to help especially for medically dependent people
Getting a personalized treatment from a safe marijuana seed bank goes a long way. Often times, people with illnesses will feel reluctant in going to the seed bank. This is especially true for people with anxiety and depression. Cannabis seed banks know how difficult it is for them to get out of the house to get their prescription.
Some cannabis seed banks will offer to process their orders without a hassle or these customers can have their orders ready at least a day before and they can just pick it up and leave immediately. The little things that the seed banks do can make a great impact on the customer.